A trial license is a temporary, full-featured version of our software that:
• Is valid for 10 days
• Provides complete functionality
• Allows you to evaluate all features

After expiration, you’ll need to purchase a full license to continue using the software.

A perpetual license is a permanent authorization tied to your specific computer hardware. Key features include:

• Permanence: No expiration date – lasts indefinitely
• Hardware-bound: Valid for the original registered machine only
• System changes allowed: Maintains validity through:

• OS reinstalls

• Hard drive reformats

• Operating system upgrades

Important limitations:
✖ Cannot transfer to different hardware
✖ Invalid if major hardware components are replaced

All full versions purchased from SmartUnfold.com include perpetual licensing.

No. The trial version offers complete functionality identical to the full version, including:

• All unfolding features and tools

• Full compatibility with supported CAD systems

The only difference is the 10-day usage period before requiring a full license purchase.

We offer two ways to evaluate SmartUnfold:

Option 1: Free Sample Processing

• Send us 3 parts you want to unfold

• We’ll demonstrate the results via:
  • Private YouTube video (shareable link)
  • Or direct video file transfer (for confidential parts)

Option 2: Full 10-Day Trial

• Download the complete software

• Test all features yourself

• Works with your own CAD environment

Note: Both options require purchasing a full license for continued use after evaluation.

Yes. SmartUnfold provides complimentary upgrades for all licensed users, including:

• Free version updates with new features

• Bug fixes and performance improvements

• Immediate access to new releases

Your existing license automatically covers all future versions of the software.

Our software supports:
✅ AutoCAD 2007 through the latest release
✅ All service packs and updates

We maintain compatibility by releasing:
• Timely plugin updates with each new AutoCAD version
• Patches for any interim AutoCAD service packs

Yes, you can install and use multiple versions of AutoCAD on a single computer.

Note about plugins:

• All AutoCAD plugins on the same computer share a single license.

• For future AutoCAD versions, your plugins will receive free updates as long as your machine has a valid license.

No. Each license key is valid for only one computer. To install the software on another machine, you will need to purchase an additional license.

No. Each license key is valid for only one device. To use the software on both your laptop and desktop, you will need to purchase a second license.

To upgrade to a full license:

1. Unregister and uninstall the trial version from your computer

2. Download the full version from www.smartunfold.com

3. Install using your new license key

The process ensures a clean transition between versions.

Yes, we do provide phone support. However, for technical issues with our software, we typically require email communication. This allows us to:

• Thoroughly examine your parts/files

• Accurately diagnose problems

• Provide the most effective solutions

Email support ensures we can properly verify and resolve your issue with full context.

No. Our plugins use the same core unfolding algorithm across all supported CAD platforms (including SolidWorks, Rhino, Inventor, AutoCAD, Fusion 360 and SolidEdge). If a surface can be unfolded in one application, it will unfold identically in all others.

Yes, but with limitations:

• ✅ Full Version: Supported on virtual machines

• ❌ Trial Version: Not compatible with virtual environments

For optimal performance, we recommend installing on a physical machine when possible.

No. Our policy limits customers to:
• One trial version per product
• One trial experience per user

This ensures fair access for all potential customers while allowing proper evaluation of our software.

While we typically process licenses within the same business day (excluding time zone differences), we allow up to 3 days to:

• Accommodate payment verification

• Handle high-volume periods

• Ensure thorough license validation

Most customers receive their license immediately after purchase confirmation.

We’d be happy to connect you with reference customers! Please email us at support@smartunfold.com and we’ll promptly provide a list of satisfied clients in your industry.

No. All unfolding results are saved in your CAD software’s native file format. Even after expiration, you can:
• Access all previously generated results
• View and edit them using your CAD software
• Maintain full control over your work